Having your business integrated and automated with technology is essential in today’s environment. If you’re not utilising these smart tools in your business your missing out on elements of efficiency, accountability, enhanced communication and insight that will help you business excel.
Having processes to automate communication with customers, new leads and your database is essential. Too frequently we hear of one of two situations. Firstly, people get caught up reacting to tasks and problems within the business and put aside the need to send off an email until it’s too late. Secondly businesses have large databases that are lucky to receive a once a year ‘Merry Christmas’ email. With an automated system it’s assured that people will hear from you regularly, and better yet you only have to do the work once – after that you just forget about it.
Keeping documents up to date, making sure everyone in the team has the latest version, sharing new files with team members and clients. These are all problems of the past and should be happening without you even thinking about it.
Not only does having a system automated reduce the time and cost of employees executing these tasks but it also reduces the amount of errors that can arise. You can also automate client processes to alleviate the time required from your staff as well as fast tracking the time required to train new staff members.
The great thing about going digital is the tracking, statistics and insights. Like never before you can see exactly what activities are producing ROI and actually working for you, but more importantly you can see how your team is working.
With digital project management, collaboration and communication boards it’s easy to see exactly who is working on individual projects at each time. It makes people accountable to reach the next step and best of all reach milestones. No more passing the buck or he said she said.
Create digital procedures available to your staff that detail exactly how a process is meant to be carried out. This way you can be rest assured that everyone knows the exact steps required to carry out a task to the level of detail and excellence that your firm demands.
No Task Left Behind
It happens to the best of us. We get caught up in reacting, phone calls, emails, deadlines and forget about a task. Maybe only small, but sometimes big! When you have these processes in a digital record they are never forgotten. Even better you have them automated, this way they never get forgotten about and your company’s digital infrastructure is working for you 24/7